(If anybody calls you up from "Microsoft support" and offers to remotely "fix" a problem on your computer, say no thanks and hang up. Be sure the person you're granting remote access to is trustworthy. The person accessing your computer over a remote connection will have access to everything you have on your computer: photos, files, applications, the icons on your desktop.
Before diving in, however, I'd like to give some words of advice for users receiving remote help.
Most of this blog entry will cover the remote help process from the point of view of the helper. But getting to that point can be a challenge of its own. From that point on, the helper can see and control the other partner's desktop. The helper uses this code to connect to the target machine. In both applications, the helpee shares a numerical code with the helper. AnyDesk and TeamViewer are pretty much foolproof and perfectly suited for the purposes described here.
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